Job types and statuses

Each Job has a type and a status that reflects its current progress.

Job types

On the Platform, the default Job types are:

• Site Inspection and Installation (available in Sales projects)
• Audit and Asset replacement (available in Service projects)

Job statuses

Status	Description
Created	The starting status for every Job. This means it has been created in the database but hasn’t been allocated to an Installer.
Assigned	The Job has been created and allocated to an Installer.
Accepted	The Installer has taken the Job.
Scheduled	The Installer has confirmed the Job date with the Customer, and the date is set on the Job record.
Rescheduled	The Customer, Installer, or Operator have rescheduled the Job date.
Prepared	All actions prior to the Site visit have been completed and Job is ready to go ahead.
Submitted	The Installer has submitted all the required Tasks and documents for the Job.
Reviewed	The Installer documents have passed Operator assessment.
Commissioned	For Installation Jobs only. Indicates the system is compliant and all documentation and external processes have been completed.
Completed	QA and other operational activity have been completed for the Job, and it has successfully passed review.
Cancelled	The Principal operator or Customer has canceled the Job
Rejected	The assigned Installer has rejected the Job in the app.

SLA status

The SLA status provides real-time visibility into Job timelines, helping operators stay on top of defined deadlines. The defined SLAs are:

• A Job should be Accepted within two calendar days of being Assigned to the Installer.
• A Job should be Submitted within two calendar days of the Job date.

SLA Status	Description
ON TRACK	The Job is not waiting on an Installer action.
DUE	The Job is waiting on an Installer action.
OVERDUE	The Job is outside of an agreed Installer SLA to complete an action.
N/A	The Job status is Completed or Cancelled.