Platform version 2.28
· One min read
New
To enable you to send clearer, more customised comms to your Customers, we're introducing new SMS notifications and configuration options.
New SMS notifications:
- Job Reminder - Sent 24 hours before the scheduled Job date.
- Job Submitted - Sent once the Installer has submitted all required Tasks.
- Job Cancelled - Sent after Reassign Installer, Cancel Job, or Close Project actions are taken in Console. This SMS is distinct from the Job Closed SMS.
- Commissioned SMS (only for Installation and Asset Replacement jobs) - Sent after Review artefacts, Update Asset serial numbers, and Upload regulatory document Tasks are completed. In an upcoming release, we'll also be adding in the ability to include a link to the Customer's welcome pack in this SMS.
New configuration options:
- Set company profile flag - Add your company name, support phone number, and support email address, so these details can be used across all your SMS comms to quickly customise them.
- Skip SMS comms flag - Skip individual or all transactional SMS comms, including those for Jobs managed through our Installer app.
Improved
- We updated the Onboard Customer Site task to make what happens post task clearer.