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Start the Rectification workflow

The Rectification workflow is used to track Prime, Manufacturer, and Installer activities performed remotely or at Site to resolve the issue.

This Workflow is triggered manually

The Rectification Workflow must be manually triggered when a post-installation issue has occured at Site. Rectification jobs are automaticallly assigned to the Customer's allocated Prime.

Steps​

To trigger this workflow:

  1. Open Console.
  2. Open the Customer record.
  3. Open the Site.
  4. Go to Actions and click Create rectifications request.

Next Task​

The first Task is Create Rectification Request.