Manage SMS templates

To help you keep your Customers updated during a Job, the UPowr Platform automatically sends SMS notifications at key points in their journey. The templates for these notifications can be edited via flags, and they can be customised using a range pre-defined variables.

SMS templates

These are the default SMS templates in the UPowr Platform.

Job proposed date (preferred day)

Hi %CUSTOMER_FIRSTNAME%, I'm %INSTALLER_NAME% from %COMPANY_NAME%. Your %PRODUCT_TYPE% %JOB_TYPE% is booked for %DATE% %START_TIME%. Someone over the age of 18 will need to be home for it.

Please text back YES to confirm this booking, or let us know your preferred date and time.

Job proposed date (non-preferred day)

Hi %CUSTOMER_FIRSTNAME%, I'm %INSTALLER_NAME% from %COMPANY_NAME%. Can we book your %PRODUCT_TYPE% %JOB_TYPE% for %DATE% %START_TIME%? We know this isn't a preferred day for you, but it's the earliest we're available. Someone over the age of 18 will need to be home for it.

Please text back YES to confirm this booking, or let us know your preferred date and time.

Job scheduled

Hi %CUSTOMER_FIRSTNAME%, thanks for confirming your %PRODUCT_TYPE% %JOB_TYPE% booking. We’ll be arriving between %START_TIME% and %ARRIVAL_WINDOW_END_TIME%. See you then.

Job rescheduled

Hi %CUSTOMER_FIRSTNAME%, thanks for rescheduling your %PRODUCT_TYPE% %JOB_TYPE%. Your new appointment time is %DATE% %START_TIME%.

Job reminder

Hi %CUSTOMER_FIRSTNAME%, we’re looking forward to seeing you on %DATE% for your %PRODUCT_TYPE% %JOB_TYPE%. We’ll be arriving between %START_TIME% and %ARRIVAL_WINDOW_END_TIME%, and someone over the age of 18 will need to be home. See you then.

Job submitted

Hi %CUSTOMER_FIRSTNAME%, we’ve finished your %PRODUCT_TYPE% %JOB_TYPE% and we’re reviewing it now. We’ll contact you again once we’re done.

Job commissioned

Hi %CUSTOMER_FIRSTNAME%. Your %PRODUCT_TYPE% is now up and running. All the important info about your system is in your Welcome Pack: %WELCOME_PACK_LINK%.

Job cancelled

Hi %CUSTOMER_FIRSTNAME%, your %PRODUCT_TYPE% %JOB_TYPE% is cancelled. If you have any questions, please call %SUPPORT_PHONE_NUMBER% or email %SUPPORT_EMAIL_ADDRESS%.

Job closed

Hi %CUSTOMER_FIRSTNAME%, your %JOB_TYPE% is complete. If you're experiencing any issues or have any questions, please call %SUPPORT_PHONE_NUMBER% or email %SUPPORT_EMAIL_ADDRESS%.

SMS Variables

Variable	Description
%ARRIVAL_WINDOW_END_TIME%	The end time of your arrival window, often used with %START_TIME%. E.g. Your Installer will arrive between %START_TIME% and %ARRIVAL_WINDOW_END_TIME%.
%COMPANY_NAME%	Your Company's name.
%CUSTOMER_FIRSTNAME%	The Customer's first name.
%DATE%	The date of the Job, formatted as 12 December 2026.
%INSTALLER_NAME%	The Installer's name.
%JOB_TYPE%	The Job type. E.g. Site inspection, Installation, or Asset replacement.
%PRODUCT_TYPE%	The product type relevant to the Job. E.g. solar and battery, solar, battery, or EV charger.
%START_TIME%	The start time of the Job, formatted as 12:12 pm.
%SUPPORT_EMAIL_ADDRESS%	The email address the Customer should use for support.
%SUPPORT_PHONE_NUMBER%	The phone number the Customer should use for support.
%WELCOME_PACK_LINK%	The Customer's link to their Welcome pack.