Overview: Rectification Workflow

This workflow:

• begins when a Customer’s Site requires post-installation support.
• ends when support has been provided, and the issue has been resolved.

Core Tasks

These Tasks form the default Rectification Workflow. They're designed to enable your team to take a Rectification Job from start to finish.

You can change the Tasks that appear in this Workflow by configuring your Customer class flags. All Jobs in this workflow are currently completed off-app.

Task	Role	On-app	Off-app
Create Rectification Request	Principal Quality & Service	✅	✅
Upload Rectification Request Documents	Principal Quality & Service	✅	✅
Confirm Rectification Request	Prime Quality & Service	✅	✅
Manufacturer Rectification Outcome	Prime Quality & Service	✅	✅
Assign Rectification Job to Installer and App	Prime Schedule Operations	-	✅
Send Rectification Details to Installer	Prime Schedule Operations	-	✅
Set Rectification Job Date	Prime Schedule Operations	-	✅
Upload Rectification Documents and Photos	Prime Documents Operations	-	✅
Review Rectification Artefacts	Prime Quality & Service	✅	✅
Complete Rectification Review	Prime Quality & Service	✅	✅
Final Rectification Review	Principal Quality & Service	✅	✅

Conditional Tasks

These Tasks are part of the core Site inspection Workflow, but they only appear if certain conditions are met.

Task	Role	On-app	Off-app	Conditions
Address Rectification feedback	Prime Quality & Service	-	✅	Appears if outcome of Final rectification review is Requires additional input from Prime.
Follow Up Installer: Accept rectification	Prime Schedule Operations	✅	-	Triggered 3 days after a installation job has not been accepted by the Installer via Installer app.
Follow Up Installer: Submit rectification forms	Prime Documents Operations	✅	-	Triggered 3 days after a scheduled Installation if the Installer hasn't submitted the required artefacts.
Update Rectified Assets	Prime Quality & Service	-	✅	Appears if outcome of Review Rectification Artefacts is Update Assets on Site.